Shipping & Returns
Thank you for shopping at LGS Marine Lighting. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges are necessary. Please take a moment to review our shipping and returns policies below.
Shipping Policy
1. Processing Time:
All orders are processed within 2 business days (excluding weekends and holidays) from the date the order was placed. We make every effort to dispatch your order as swiftly as possible.
2. Shipping Methods:
We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process, and you can choose the one that suits you best.
3. Shipping Destinations:
We currently ship to addresses within The United States only our web store. If you reside outside these regions and wish to place an order, please contact us, and we'll do our best to accommodate your request.
4. Shipping Fees:
Shipping costs are calculated based on the selected shipping method, delivery address, and the total weight of the package. The shipping fees will be displayed during the checkout process before you complete your order.
5. Order Tracking:
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package's journey. This allows you to monitor your shipment's progress in real-time.
6. Estimated Delivery Time:
The estimated delivery time will depend on the shipping method chosen and your location. Please note that delivery times might be subject to occasional delays due to unforeseen circumstances like weather conditions or customs procedures.
7. Customs and Import Duties (International Orders):
For international orders, customers are responsible for any customs duties, taxes, or import fees that may be levied by their respective countries. These charges are beyond our control and are determined by local customs authorities.
8. Undeliverable Packages:
In the event that a package is undeliverable and is returned to us, we will contact you to arrange for a reshipment. Please ensure that your shipping address is accurate and complete to avoid any potential delivery issues.
9. Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't already been processed and shipped.
10. Damaged or Lost Packages:
In rare cases where a package is lost or arrives damaged, please notify us immediately. We will work with the shipping carrier to resolve the issue promptly and ensure you receive a satisfactory resolution.
Return & Exchange Policy
1. Eligibility for Returns and Exchanges:
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To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging. The return or exchange request must be initiated within 30 days of receiving the product.
2. Non-Returnable and Non-Exchangeable Items:
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The following items are not eligible for return or exchange:
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Clearance items
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Final sale items
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3. Return Process:
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If you wish to return an eligible item, please follow these steps:
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Contact our customer support team via the form below to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
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Pack the item securely in its original packaging, including all accessories and documentation.
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Clearly mark the RMA number on the outside of the package.
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Ship the item to the address provided by our customer support team.
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4. Exchange Process:
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If you want to exchange an eligible item for a different size, color, or model, please follow these steps:
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Contact our customer support team to initiate the exchange process and receive an Exchange Authorization (EA) number.
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Pack the item securely in its original packaging, including all accessories and documentation.
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Clearly mark the EA number on the outside of the package.
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Ship the item to the address provided by our customer support team.
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5. Return and Exchange Shipping Costs:
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Customers are responsible for the shipping costs associated with returning or exchanging an item, unless the return or exchange is due to an error on our part (e.g., wrong item shipped, defective product).
6. Refunds and Store Credit:
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Once the returned item is received and inspected, we will process your refund or exchange within [7] business days. Refunds will be issued to the original payment method used for the purchase. In the case of exchanges, any price differences will be handled accordingly.
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If you are eligible for a refund but prefer store credit, we can provide that option upon request.
7. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, including any shipping costs incurred.
8. Late or Missing Refunds:
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If you haven't received your refund within the specified time frame, please check your bank account or contact your credit card company. If there is still a delay, please contact us and we'll be glad to assist you.